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Transforming Procurement in the UK Immigration Directorate

Transforming Procurement in the UK Immigration Directorate
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Author(s): Elayne Coakes (University of Westminster, UK) and Nanette Young (Auld Scott & Company, UK)
Copyright: 2007
Pages: 5
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch005
ISBN13: 9781599049298
EISBN13: 9781466665378

Abstract

This paper discusses the Procurement Transformation Project of the UK Government’s Immigration and Nationality Directorate. The project was designed to change the current procurement processes and to enable the frontline business units to undertake these activities. Through the use of Sveiby’s (2001a) Ten Knowledge Strategy Issues a knowledge management strategy was devised and knowledge of the business requirements for goods and services procurement was successfully developed within the stakeholder community. A number of tangible benefits such as salary savings and improved organisational design were realised. In addition, intangible benefits relating to increased staff knowledge, process understanding and knowledge sharing within the improved social network were also achieved. This paper thus demonstrates through a practical implementation of knowledge management activities in the supply chain that devolving decision-making to the front-line staff can make significant procurement savings and improve relationships within the stakeholder community.

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