Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Wanted: A Framework for IT-Supported KM

Wanted: A Framework for IT-Supported KM
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Author(s): Lena Aggestem (University of Skövde, Sweden)
Copyright: 2006
Pages: 4
Source title: Emerging Trends and Challenges in Information Technology Management
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-019-6.ch012
ISBN13: 9781616921286
EISBN13: 9781466665361


The most important resource in modern enterprises is the human brain (Nordström and Ridderstråle, 1999). Consequently, knowledge is important, both as a resource and as a competitive advantage. Organizations understand that they need to know how to do well, and take advantage of this knowledge in the best possible way (Davenport and Prusak, 1998). How an organization manages its knowledge is crucial for organizational development (Blodgood and Salisbury, 2001). Knowledge management (KM) is about managing knowledge, but no commonly accepted definition exists. The aim of KM is to create value for the organization and it includes activities such as creating, organising, sharing and using knowledge (Wong and Aspinwall, 2004). KM enables organizational learning and is essential if an organization wants to be a learning one. We use the definition of Hung et al (2005) that KM is “… a systemized and integrated managerial strategy, which combines information technology with the organizational process. Knowledge management is a managerial activity which develops, transfers, transmits, stores and applies knowledge, as well as providing the members of the organization with real information to react and make the right decisions, in order to attain the organizational goals” (Hung et al, 2005, p 165).

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