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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

A Weighted Average Scale for Multi Stakeholder Evaluations of Enterprise System Success

A Weighted Average Scale for Multi Stakeholder Evaluations of Enterprise System Success
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Author(s): Sharmistha Dey (Queensland University of Technology, Australia) and Darshana Sedera (Queensland University of Technology, Australia)
Copyright: 2007
Pages: 2
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch376
ISBN13: 9781599049298
EISBN13: 9781466665378

Abstract

An Enterprise System (ES), unlike a traditional Information System (IS), entails many stakeholders ranging from top executives to data entry operators. These stakeholders typically have multiple and often conflicting objectives and priorities and rarely agree on a set of common aims. The importance of gathering perceptions of IS-success at multiple levels in organizations has been discussed among academics for several decades. However, there is no universal agreement on what employment cohorts should be canvassed and how to interpret results. This research attempts to design a weighted average scale to better interpret findings when gathering data from multiple stakeholders.

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