Identifying the Determinants of Platform-Based E-Government Service Use

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Author(s): Hyundong Nam (Sungkyunkwan University, South Korea), Taewoo Nam (Sungkyunkwan University, South Korea)and Songeun Kim (Sungkyunkwan University, South Korea)
Copyright: 2024
Volume: 32
Issue: 1
Pages: 21
Source title: Journal of Global Information Management (JGIM)
Editor(s)-in-Chief: Zuopeng (Justin) Zhang (University of North Florida, USA)
DOI: 10.4018/JGIM.336554

Keywords: Computer Science & IT / Global Information Technology / Information Science Reference / IT Research and Theory

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Abstract

Governments have embraced platform-based business models, increasingly used in companies, to enhance efficiency, standardize information, and deliver a broader range of information quickly and easily. The integration of platform-based e-information services is essential for innovative e-government policies, as it leads to improvements in administrative efficiency and better information quality. A theoretical review of success factors highlights the significance of service efficiency, user satisfaction, and the intention for continuous use. The authors conducted their own survey of Korean citizens using Government 24, an integrated platform for frontline e-services. Their analysis revealed that information and service quality boost user satisfaction, while system and service quality heighten perceived efficiency. Perceived efficiency and satisfaction in platform-based e-services play a crucial role in encouraging users to continue utilizing these services.

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Identifying the Determinants of Platform-Based E-Government Service Use

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