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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

A Multidisciplinary Survey on Service

A Multidisciplinary Survey on Service
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Author(s): Nikolaos Loutas (Information Systems Lab, University of Macedonia, Thessaloniki, Greece & PwC EU Services, Belgium), Konstantinos Tarabanis (Information System Lab, University of Macedonia, Thessaloniki, Macedonia, Greece) and Vassilios Peristeras (Informatics, Interoperability Solutions for European Public Administrations, European Commission, Ireland)
Copyright: 2012
Volume: 3
Issue: 4
Pages: 25
Source title: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)
Editor(s)-in-Chief: Ahmad Taher Azar (Prince Sultan University, Riyadh, Kingdom of Saudi Arabi and Benha University, Egypt) and Ghazy Assassa (Benha University, Egypt)
DOI: 10.4018/jssmet.2012100102


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The rising importance of service for the global economy has resulted in a significant number of efforts to define and interpret its meaning. In this vein, this article identifies and organizes related literature following a holistic approach. The authors study service from different perspectives, both business-related and technical ones, e.g., marketing, operations management, and computer science. A total of 47 definitions of service are finally reviewed. They’ve found out: (1) How is service perceived and defined by different disciplines and (2) What are the common service species according to related literature. The authors observe that in the business realm service falls under either of the following two categories: service as a set of value-creating activities and service as a transformation. Due to ICT revolutionizing service provision, significant work has also been conducted in order to study technology-enabled services. The authors identified different types of technology-enabled services, namely e-services, SOA services and Web services. The main contribution of this article lies in the broadness, completeness and cross-disciplinarily of the literature covered, thus being able to stand as a reference source of knowledge for service analysts, engineers and practitioners.

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