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An Action Research to Identify Problems Experienced in the ERP System Installation Process in SMEs: Sample of an SMEs Operating in Turkey
Abstract
In today's conditions, where information plays a leading role in all administrative and operational processes of the business, it is very important to collect, store, and present information to the user for the effectiveness and efficiency of all business processes. One of the tools that is important in information management and frequently preferred by businesses is the enterprise resource planning (ERP) system. This study aimed to identify the problems faced by enterprises and the root causes underlying these problems in the ERP system transition process. The problems experienced in system transition were identified by taking part in the system installation process of a medium-sized enterprise that decided to implement an ERP system, for 18 months. As a result of the study, it was determined that the enterprise had problems mostly in the design and data transfer stages of the system. The main causes of these problems were determined as the difficulties encountered in restructuring the business processes and the resistance of the employees to change.
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