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Benchmarking Performance Indicators of Indian Rail Freight by DEA Approach

Benchmarking Performance Indicators of Indian Rail Freight by DEA Approach
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Author(s): Neeraj Bhanot (Dr. B. R. Ambedkar National Institute of Technology Jalandhar, India) and Harwinder Singh (Guru Nanak Dev Engineering College, India)
Copyright: 2019
Pages: 18
Source title: Advanced Methodologies and Technologies in Business Operations and Management
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-5225-7362-3.ch013

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Abstract

The overall development of business operations logistics activities becomes more important for firms with the globalization of economy, and therefore performance measurement, being equally important. In order to break monopolistic control of Container Corporation of India (CONCOR), Indian Railways entered competition in the container segment in January 2006 through private-public participation for customer-centric competitiveness. The purpose of this chapter is to benchmark the performance indicators in CONCOR. A case study has been conducted employing super-efficiency models of data envelopment analysis (DEA) on secondary data of CONCOR container terminals from 1994-95 to 2015-16 for performance evaluation within CONCOR. The exercise identified efficiency trends fluctuating between 75.83% to 109.51% (CCR model) and 93.52% to 100% (BCC model) within CONCOR, owing to lack of operational planning and lack of efficient staff.

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