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Impact of Technology on Business Continuity During COVID-19
Abstract
Digital technology has developed over the years with numerous innovations that have improved how we live, communicate, and work. In business, such innovations have occurred predominantly at larger or newer organizations or e-commerce companies as resources are required to design, implement, and maintain bespoke digital technology solutions while other commercially available solutions and their integration into business operations have not been favored over the more traditional work methods. A business continuity plan is established when a company needs to quickly recover to maintain business operations following a disruption such as a pandemic. In this chapter, various business continuity planning initiatives that may occur during a pandemic, the types of digital technologies used by businesses, and their impact on business continuity during such occurrences are discussed. Recommendations are provided herein for businesses to continue successfully in the volatility, uncertainty, complexity, and ambiguity (VUCA) of this world.
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