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Knowledge Management as a Key Factor for Value Addition in IT Services
Abstract
This chapter presents a background about Knowledge Management, and the importance it has in the Information Technologies Services market. Knowledge Management may have several advantages and benefits for an IT company. But sometimes, IT companies are not aware of all the importance knowledge deserves. In fact, Knowledge Management could help an IT enterprise to save costs, increase the quality of Service or increase the market share. That is because the design of a suitable Knowledge Management Model may be very important for an IT company, together with all the critical factors that may contribute to a successful Knowledge Management process implementation.
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