The Reasons of Low E-Government Take-Up in Europe: An Exploratory Analysis

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Author(s): Aykut Arslan (Piri Reis University, Turkey)
Copyright: 2014
Pages: 11
Source title: Digital Access and E-Government: Perspectives from Developing and Emerging Countries
Source Author(s)/Editor(s): Peter Mazebe II Mothataesi Sebina (University of Botswana, Botswana), Kgomotso Hildegard Moahi (University of Botswana, Botswana)and Kelvin Joseph Bwalya (University of Botswana, Botswana & University of Johannesburg, South Africa)
DOI: 10.4018/978-1-4666-5868-4.ch013

Keywords: Electronic Government / Government & Law / Information Science Reference

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Abstract

Despite the efforts in terms of policies and investments, take-up of e-government services is slow, obscuring the overall benefits of e-government itself and still far from satisfactory today. Differences in uptake of e-government services across European countries seem to be independent from the quality and quantity of the supply. The data show a gap between the supply and use of e-government services in general; in other words, suggesting a limited correlation between the provisions of sophisticated e-government services on the one hand and the take-up of e-government services on the other. This signals a broader and diversified situation. To explore the determinants of low e-government take-up in European context, this chapter examines the aggregate data of 29 countries by conducting T-tests and Mann-Whitney U analyses.

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