Conflict Modes

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Copyright: 2024
Pages: 20
Source title: Tools, Exercises, and Strategies for Coping With Complexity
Source Author(s)/Editor(s): Rune Storesund (Storesund Consulting, Kensington, USA)and Ian I. Mitroff (Mitroff Crisis Management, Berkeley, USA)
DOI: 10.4018/978-1-6684-6563-9.ch006

Keywords: Business & Management / Curriculum Development and Instructional Design / Information Science Reference / Risk Management & Analysis

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Abstract

There are basically five different ways or modes of handling conflict. Two underlying dimensions are at the basis of the model: assertiveness and cooperativeness. The first dimension, assertiveness, is the extent to which a person tries to satisfy his or her needs or concerns irrespective of those of others. The second dimension, cooperativeness, is the extent to which a person tries to satisfy another person's needs or concerns irrespective of his or hers. Combining the two dimensions in all ways results in five basic modes: Competing (high in assertiveness and low in cooperativeness), accommodating (low in assertiveness and high in cooperativeness), compromising (moderate in both assertiveness and cooperativeness), avoiding (low on both dimensions), and collaborating (high on both dimensions).

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