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Creating and Validating an Information Quality Scale for E-Commerce Platforms
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Author(s): Chung-Tzer Liu (Soochow University, Taiwan), Yi Maggie Guo (University of Michigan, Dearborn, USA)and Jo-Li Hsu (Soochow University, Taiwan)
Copyright: 2023
Volume: 21
Issue: 1
Pages: 28
Source title:
Journal of Electronic Commerce in Organizations (JECO)
Editor(s)-in-Chief: Pedro Isaías (Information Systems & Technology Management School, UNSW, Sydney, Australia)
DOI: 10.4018/JECO.327350
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Abstract
The rise of e-commerce technology has transformed the traditional retail industry. This study proposes and validates an information quality scale suitable for e-commerce platforms. The scale consists of four dimensions—content validity, information scope, presentation quality, and hedonic quality—and 16 questions. Data analysis results support the second-order structure of information quality. The quality of information on e-commerce platforms has a significant positive impact on consumer behavioral intentions. Thus, operators of e-commerce platforms can improve the competitiveness and sustainability of these platforms by improving the quality of information.
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