The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Examining the Antecedents of Return Policy Leniency in eCommerce
|
Author(s): E. Mitchell Church (Coastal Carolina University, USA), Richelle Oakley DaSouza (North Carolina A&T State University, USA)and Olajumoke A. Awe (Coastal Carolina University, USA)
Copyright: 2024
Volume: 22
Issue: 1
Pages: 19
Source title:
Journal of Electronic Commerce in Organizations (JECO)
Editor(s)-in-Chief: Pedro Isaías (Information Systems & Technology Management School, UNSW, Sydney, Australia)
DOI: 10.4018/JECO.337362
Purchase
|
Abstract
As eCommerce has become widespread, the challenge of successfully navigating the returns process has grown perilous. The product returns issue is even more difficult for microenterprises that sell unique or custom products with fewer resources. The authors examined the impact of the antecedents of return policy leniency, specifically economic and social success factors. Using a web crawler over a 24-week period, the authors collected and analyzed data for a sample of 781 shops from Etsy, an eCommerce platform. Results indicate that the well-studied factor of sales, in addition to a new social factor – community dialogue – impacts an Etsy shop's return policy leniency.
Related Content
E. Mitchell Church, Richelle Oakley DaSouza, Olajumoke A. Awe.
© 2024.
19 pages.
|
Miguel Salazar-Kovaleff, David Mauricio.
© 2024.
27 pages.
|
Adheesh Budree, Tawika Nkosana Nyathi.
© 2023.
21 pages.
|
Abhilash Bhattacharjee, Kunja Sambashiva Rao, Nishad Nawaz.
© 2023.
22 pages.
|
Chung-Tzer Liu, Yi Maggie Guo, Jo-Li Hsu.
© 2023.
28 pages.
|
Michael Joshua Ayawei, Mpho Raborife, Daniel K. Maduku.
© 2023.
26 pages.
|
Daniel Możdżyński, Wojciech Cellary.
© 2022.
23 pages.
|
|
|